Return and Exchange Policy

At HØGHHEIM, we are confident that you will be satisfied with your purchase, but we understand that minds can change. As always, our team is just an email away should you experience any issues with your products! If you have any questions, please contact us via email: crew@hoghheim.com

Return Policy

If for any reason you are not satisfied with your purchase, we will gladly accept returns and issue a refund within 14 days of the delivery date, provided that the items are unused (aside from initially trying them on) and the cardboard tags remain intact and unremoved.

We kindly ask you to ensure that all returned items are securely packaged to prevent any damage during transit.

As HØGHHEIM cannot accept responsibility for items damaged or lost during the return process, we highly recommend that our customers send their products using our contracted courier companies.

In accordance with the "Regulation Amending the Distance Contracts Regulation" published in the Official Gazette on August 23, 2022, return shipping costs are to be covered by the buyer. Therefore, it is important to process your returns via HØGHHEIM's contracted couriers to avoid incurring high shipping fees.

Refunds

 Regarding refunds, after we receive and inspect the returned items, your refund process will be initiated in our system within 3-5 business days. However, depending on the processing times between our payment gateway and your bank, it may take up to 14 business days—and in some exceptional cases, longer—for the funds to reflect in your account once the process is initiated. If you paid by credit card, the refund will be automatically issued to the same card. If you paid via wire transfer, we kindly request that you share your IBAN details with us via email or our Instagram account. This will enable us to complete the refund transaction more efficiently.

Exchanges

If you wish to exchange a purchased item for a different product, you must first return the original item to us. We kindly ask that you include the invoice when shipping the product back.

Return and Exchange Process

 We facilitate all exchanges and returns through ARAS Kargo and HepsiJET, ensuring you do not pay any upfront shipping fees when sending products back.

Before returning an item for an exchange or refund, please let us know whether ARAS Kargo or HepsiJET is more convenient for you by emailing us at crew@hoghheim.com along with your order number. We will then provide you with a dedicated return code for the selected courier. You simply need to hand over the package to the respective courier using this code.

This process ensures that the products are delivered directly to our warehouse.

HØGHHEIM E-Ticaret Ltd. Şti.