Terms of service

Personal Data Protection and Privacy Notice

This Privacy Notice is intended to inform you in accordance with the General Data Protection Regulation (GDPR) and applicable European data protection laws regarding:

What type of data HOGHHEIM E-TİCARET LTD. ŞTİ. (“HOGHHEIM”) collects via the website www.hoghheim.com (the “Site”), how your collected data is used, and with whom HOGHHEIM may share your data,

What your rights are regarding the data processed by HOGHHEIM and how you can exercise these rights, and

How you can manage your preferences regarding receiving electronic commercial communications.

Why Do We Process Your Personal Data and What Data Do We Process?

To provide better service to our Members; to manage and complete your order processes and ensure communication with you; to inform you about products, services, campaigns, and promotions; to better understand your shopping preferences, conduct trend and statistical analyses, and enhance the security of the Site; and to fulfill our legal obligations arising from applicable legislation, including the GDPR and relevant European e-commerce and consumer protection directives, we process certain data that directly or indirectly identifies the Member. This includes, but is not limited to, your name, surname, email address, phone number, gender, date of birth, National ID/Tax ID number, personal interests, billing and delivery addresses, and, if you connect via social media accounts, the information approved for sharing through those channels.

In addition to this data, aggregate statistical data that does not contain personal information—such as Site visit frequency and times, order placement times, IP address at the time of order, and statistics on visited product pages and ordered products—is collected and processed to analyze and understand visitor movements and preferences.

To enable you to benefit from the services we offer on the Site, we process and store this personal data based on your explicit consent, where it is directly related to the establishment or performance of our contract with you, or where data processing is necessary for our legitimate interests provided it does not harm your fundamental rights and freedoms. This is done with the condition that it is not used outside the purposes and scope determined by this Privacy Notice, and appropriate information security measures are taken.

We use certain data collected in our database for periodic campaign activities, designing special promotional activities for customer profiles, and customer classification efforts aimed at preventing the delivery of unsolicited emails, all in accordance with relevant legal regulations.

When you use a credit card to pay for a product, you consent to the sharing of your credit card number, expiration date, CVV2 code, and similar information with banks. However, the credit card and/or debit card information used during the order creation process is never stored in our systems.

HOGHHEIM is free to retain any records belonging to a terminated membership account, provided that they are anonymized. When data is anonymized, it loses its ability to identify a person and is no longer considered personal data. The Member cannot claim any rights or compensation regarding anonymized records. We may share your personal data with third parties we collaborate with to provide our services (such as cargo, shipping, call center, and database service providers) and with state authorities as required by our legal obligations. HOGHHEIM may share your personal data and traffic information, such as your browsing details, with public institutions and organizations legally authorized to request this information for your security and to fulfill HOGHHEIM’s legal obligations. However, we will never use your personal data for commercial purposes or share it with third parties except for the activities listed above and cases required by relevant legislation.

What Are Your Rights Regarding Your Personal Data and How Can You Exercise Them?

HOGHHEIM is legally obligated to retain Member information as required by law. However, the Member always reserves the right to be informed about their personal data, access this data, request its correction or deletion, and learn whether it is being used in accordance with its intended purpose.

To the extent that your personal data is processed by HOGHHEIM acting as the data controller, you can exercise your rights under the GDPR by submitting a written application to Serdar-ı Ekrem Cd. No:15, Beyoğlu, İstanbul, or by sending an email to emre.cetinkaya.2@hs01.kep.tr (Registered Electronic Mail) using a secure electronic signature, mobile signature, or the email address you shared during your membership registration and which is registered in our systems. You have the right to:

Learn whether any of your personal data is being processed;

Request information regarding the processing activities of your personal data;

Learn the purposes of processing your personal data;

Know the third parties to whom personal data has been transferred domestically or internationally;

Request correction of personal data if it is incomplete or incorrectly processed;

Request the deletion or destruction of personal data (Right to be Forgotten) if the reasons requiring its processing cease to exist or if the Company lacks a legal basis or legitimate interest to process the data;

Request the Company to ensure that third parties authorized by the Company who process personal data respect your rights under this section;

Object to any adverse consequences that may arise as a result of the processing of personal data through automated systems; and

Claim compensation for damages if you suffer harm due to the unlawful processing of your personal data.

You can always update your membership and communication preferences by logging into the system.

How Long Is Your Personal Data Retained?

In accordance with applicable commercial and e-commerce laws, records relating to the withdrawal of consent will be kept for 1 year from that date; the content of commercial electronic messages and any other records related to the shipment will be kept for 3 years to be presented to the relevant authorities if necessary. After the expiration of these periods, your personal data will be deleted, destroyed, or anonymized by our company or upon your request.

How Is Your Personal Data Protected?

HOGHHEIM attaches great importance to the protection of personal data. HOGHHEIM takes the necessary precautions to protect personal data against unauthorized access, loss, misuse, disclosure, alteration, or destruction. HOGHHEIM commits to keeping your personal data confidential, taking all necessary physical, technical, and administrative measures to ensure privacy and security, and showing the required diligence. Despite HOGHHEIM taking the necessary information security measures, in the event that personal data is damaged or falls into the hands of third parties as a result of attacks on the Site and the system, HOGHHEIM will immediately notify you and the relevant Data Protection Authority and take necessary precautions.

Amendments HOGHHEIM may make changes to this Privacy Notice at any time. These changes take effect immediately upon the publication of the amended provisions and/or policies on the Site. In the event of such a change, you, our Members, will be duly informed.

Preliminary Information Form

ARTICLE 1: Seller Information

Title: HOGHHEIM E-TİCARET LTD. ŞTİ.

Address: Serdar-ı Ekrem Cd. No:15, Beyoğlu, İstanbul

Phone: +90 (212) 800 7986

Email: crew@hoghheim.com

Complaint Line: +90 (212) 800 7986

ARTICLE 3: Subject

The subject of this Preliminary Information Form (“Form”) is to inform the Consumer regarding the sale and delivery of the Products (“Products”), whose qualities and sales prices are specified below, in accordance with the provisions of the European Union Consumer Rights Directive (2011/83/EU) and applicable distance selling regulations.

ARTICLE 4: Basic Characteristics of the Goods Subject to Sale and Payment Information

4.1. The description, unit amount, quantity, and payment conditions of the Products are specified below, and this information has also been approved by the Consumer. 4.2. The shipping fee will be paid by the Consumer.

ARTICLE 5: Validity Period of Commitments

The prices stated in Article 4.1 are the sales prices. The advertised prices and promises are valid until they are updated and changed. Prices advertised for a limited period are valid until the end of the specified period.

ARTICLE 6: Delivery of Products

6.1. The Products will be delivered, securely packaged and intact, along with their invoice, to the delivery address specified by the Consumer or to the person/organization at the indicated address within a maximum of 30 days from the order date. If the Seller fails to fulfill this obligation, the Consumer may terminate the contract. 6.2. If the Products are to be delivered to a person other than the Consumer, the Seller cannot be held responsible if the recipient person/organization refuses to accept the delivery. 6.3. The Consumer is obliged to inspect the Products upon receipt and immediately report any visible defects to the Seller.

ARTICLE 7: Right of Withdrawal

7.1 In distance contracts concerning the sale of goods, the Consumer may exercise their right of withdrawal by rejecting the goods without undertaking any legal or criminal liability and without providing any justification within 14 (fourteen) days from the delivery date of the Product to them or to the person/organization at the specified address. 7.2 To exercise the right of withdrawal, it is mandatory to notify the Seller in writing via registered mail, email, or fax within the 14 (fourteen) day period. 7.3 For the return process to be completed, the return form we have sent to you must be filled out completely and placed in the return package, and the return form on www.hoghheim.com must be filled out. 7.4 The Products to be returned must be delivered complete with their box, packaging, and standard accessories, if any. 7.5 The Seller is obliged to refund the total amount and return the documents that put the Consumer under debt to the Consumer within a maximum of 14 (fourteen) days from the receipt of the withdrawal notice. The Seller makes all refunds mentioned in the first paragraph in a single payment, in accordance with the payment method used by the consumer during the purchase, and without imposing any costs or obligations on the consumer. (If the Consumer used a credit card installment option during the purchase, the refund will still be made to the bank in a single payment; the Bank's payment of the relevant amount to the Consumer in installments does not constitute a breach of this article.) 7.6 The shipping cost of the Products returned due to the right of withdrawal shall be borne by the Seller.

ARTICLE 8: Products for Which the Right of Withdrawal Cannot Be Exercised

 The right of withdrawal cannot be exercised for contracts regarding the sale of goods prepared in line with the Consumer's wishes or explicitly tailored to their personal needs, goods that are not suitable for return due to their nature, goods in danger of rapid deterioration, or goods with an impending expiration date, as well as contracts regarding audio or video recordings, software programs, and computer consumables, provided their packaging has been opened by the Consumer.

ARTICLE 9: General Provisions

9.1 The Consumer declares that they have read and become informed about the preliminary information regarding the basic characteristics, sales price, payment method, and delivery of the Product subject to sale in this Form and has given the necessary confirmation in writing. 9.2 By confirming this Form in writing, the Consumer confirms that, prior to the conclusion of distance contracts, they have accurately and completely obtained the address to be provided by the Seller to the consumer, the basic features of the ordered Products, the prices of the Products including taxes, and payment and delivery information. 9.3 The Seller cannot be held responsible for the failure to deliver the ordered Product to the Consumer due to any problems encountered by the courier company during the delivery of the Products to the Consumer. 9.4 The Seller is responsible for delivering the Products intact, complete, in accordance with the qualifications specified in the order, and with warranty documents and user manuals, if any. 9.5 The Seller may supply a different Product of equal quality and price by informing the Consumer and obtaining their written approval upon understanding that the Products cannot be supplied for a justified reason before the delivery period expires. 9.6 If it becomes impossible to deliver the Products, the Seller notifies the Consumer of this situation before the expiration of the contractual performance obligation and refunds the total amount to the Consumer within a 10 (ten) day period. 9.7 If, for any reason, the Product price is not paid or is canceled in bank records, the Seller is deemed to be relieved of the obligation to deliver the Product. 9.8 If the price of the Products is not paid to the Seller for any reason, the Consumer shall return the Products to the Seller at their own expense within a maximum of 3 days from the Seller's notification. The Seller's contractual and legal rights, including tracking the collection of the Product price, remain reserved in any case.

ARTICLE 10: Competent Court

 The Consumer may submit their applications regarding complaints and objections to the consumer arbitration committees or consumer courts in the place where they purchased the goods or services or where they reside, within the monetary limits determined annually by the relevant Consumer Protection Authorities in their jurisdiction.

ARTICLE 11: Other Provisions

After this Preliminary Information Form is read and accepted by the Consumer electronically, the stage of establishing the Distance Sales Contract will commence. I confirm that I have obtained the preliminary information specified in this Preliminary Information Form.

Seller: HOGHHEIM E-TİCARET LTD. ŞTİ.