Shipping And Delivery

SHIPPING AND DELIVERING POLICIY

At HØGHHEIM, we ship worldwide. It is our primary policy to dispatch our products quickly and accurately, and you can find all the details regarding shipping on this page.

1.WHEN WILL MY ORDER BE SHIPPED?

We aim to dispatch your order within 2-5 days. The majority of orders are shipped within 5 business days. As some collections are handmade or sold on a pre-order basis, delivery times may vary and dispatch may exceed 10 business days. If there is a special circumstance, such as a gift, and your order is urgent, please contact us at crew@hoghheim.com after placing your order.

2.WHEN WILL MY ORDER ARRIVE?

Your order is handed over to the courier immediately after it is prepared. This process differs for pre-orders. For pre-ordered items, please refer to the estimated shipping date provided in the product details.

HØGHHEIM ships to all of Europe and North America via DHL. All orders destined for Europe and North America are dispatched through DHL. Delivery times vary from country to country. For European and North American countries, the maximum delivery time is 4-15 days.

Please note that the estimated delivery times stated above may be extended due to circumstances beyond our control. However, you are welcome to contact us at any time regarding shipment tracking. The timeframes mentioned above are intended to provide our customers with a general idea of delivery dates.

3.WHICH COURIER COMPANY WILL DELIVER MY ORDER?

HØGHHEIM ships to all of Europe and North America via DHL.

4.WILL I PAY A SHIPPING FEE FOR MY ORDER?

This depends on the total amount and price of the items purchased. You can view the shipping fee on the checkout page before completing your payment. Orders of 45€ and above are shipped free of charge on our website.

4.WHAT HAPPENS IF THE ITEM I WANT TO PURCHASE IS OUT OF STOCK?

HØGHHEIM is an e-commerce platform where multiple users shop simultaneously. It is possible for a consumer to make bulk purchases of the same item, which may deplete the stock.

In such cases, you will be notified via a confirmation email. If any of the items you selected are out of stock, you will receive an email regarding the issue and will be informed of the date the item is expected to be restocked. If a paid item is out of stock and cannot be produced within a minimum of 4 (four) and a maximum of 10 (ten) days, your refund will be processed.

5.SHIPPING PROCESS FOR PRE-ORDERS

Our standard shipping process differs for pre-orders. Please refer to the estimated shipping date stated in the product details of the pre-ordered item. Unforeseen customs delays for these items may cause additional extensions to the delivery time. However, even in such cases, we will dispatch your order within a maximum of 1 week following the estimated shipping date.

6.CUSTOMS AND LOST PACKAGES

Customs and import duties are collected once the shipment reaches the destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these fees, and since customs policies and import duties vary from country to country, we cannot determine the exact cost. We advise you to contact your local customs office to find out the current charges before placing an order.

The customer assumes full responsibility for any packages returned to HØGHHEIM due to unpaid customs fees or ignored/unseen emails from your customs office or the courier company. Original postage costs, return shipping costs, customs charges, and handling fees will all be deducted from any refund, gift card, or requested exchange.

Missed Deliveries

 Items that cannot be delivered because the recipient is not at home are usually returned to a local depot after the second delivery attempt. Items not collected from the depot are returned to HØGHHEIM, after which a refund is issued to the customer with the shipping costs deducted from the total amount. Since a signature is required, we highly recommend that our customers provide a guaranteed address (home or workplace) where they can safely receive the shipment.

Undeliverable Shipments

Once your package leaves our warehouse, the responsibility lies with the assigned courier company. However, when our customers contact us via crew@hoghheim.com, we step into the process and always do our best to assist you in such situations.

For all European and international orders, please contact crew@hoghheim.com if your package is not delivered within the Estimated Time of Arrival (ETA). Please allow up to 10 days after the estimated arrival time before requesting a redelivery or refund of any kind. HØGHHEIM will always do its best to track your delivery and provide updates if necessary.